Shipping Policy

At Von Demir, operating through jorviken.top, we are committed to providing you with the best shopping experience, including reliable and efficient shipping services. Please read our shipping policy carefully to understand how your orders are processed and delivered.

Order Processing Time

All orders are processed and shipped from our location at 4997 Golden Street, Miami, FL, US. We typically process orders within 1-3 business days (Monday-Friday, excluding holidays) after your purchase is successfully verified. During peak seasons or promotional periods, processing times may be slightly extended, but we will always do our best to get your order out as quickly as possible. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Shipping Methods

We partner with reputable carriers to ensure your items arrive safely and on time. Our standard shipping methods include:

  • Standard Shipping: Estimated delivery within 5-10 business days after processing.
  • Expedited Shipping: Estimated delivery within 2-4 business days after processing (available for select regions at an additional cost).

Please note that delivery times are estimates and may vary due to factors outside of Von Demir’s control, such as carrier delays, weather conditions, or customs procedures.

Shipping Costs

Shipping costs are calculated based on the weight of your order, the shipping method chosen, and your delivery address. You will see the exact shipping cost during the checkout process before finalizing your purchase.

We are pleased to offer Free Standard Shipping on all orders over $50 within the domestic United States. This discount will be automatically applied at checkout once your cart total reaches the threshold.

International Shipping

Von Demir is proud to offer international shipping to a selection of countries. Currently, we ship to the United States (US) and the European Union (EU) member countries. For orders outside of these regions, please contact us at [email protected] to inquire about special arrangements.

Please Note for International Orders:

  • Customers are responsible for any customs duties, taxes, tariffs, or brokerage fees that may be incurred upon delivery. These charges are not included in the item price or shipping cost and are the responsibility of the buyer.
  • International shipping times vary greatly depending on the destination country’s customs processing and local postal services.
  • It is the customer’s responsibility to ensure that the products ordered comply with the import regulations of their country.

Order Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes a tracking number. You can use this tracking number to monitor the progress of your delivery directly on the carrier’s website.

Incorrect Address/Undeliverable Packages

Please ensure your shipping address is correct before completing your order. We are not responsible for packages delivered to incorrect addresses supplied by the customer. If a package is returned to us as undeliverable due to an incorrect address, you may be responsible for re-shipping fees.

Lost or Damaged Packages

If your package is lost in transit or arrives damaged, please contact us immediately at [email protected] or call us at 305-659-3147. We will work with the shipping carrier to resolve the issue as quickly as possible.

Contact Us

If you have any questions regarding our shipping policy or your order, please do not hesitate to contact us:

Thank you for shopping with Von Demir at jorviken.top!

Effective Date: November 19, 2023