Refund and Returns Policy

Last updated: October 26, 2023

At Jorviken.top, operated by Von Demir, your satisfaction is our top priority. We understand that sometimes an item may not be exactly what you expected. This policy outlines our guidelines for returns and refunds to ensure a smooth and fair process.

30-Day Return Window

You have 30 calendar days from the date you received your item to request a return. If 30 days have passed since your purchase, we, unfortunately, can’t offer you a refund or exchange.

Eligibility for Returns

To be eligible for a return, your item must meet the following conditions:

  • It must be unused, unworn, unwashed, and in the same condition that you received it.
  • It must be in its original packaging with all original tags and labels still attached.
  • You must have the receipt or proof of purchase (e.g., order number).
  • Certain types of items cannot be returned, such as personalized items, gift cards, or final sale merchandise. Please contact us if you have questions or concerns about your specific item.

How to Initiate a Return

To start a return, please follow these steps:

  1. Contact our customer service team at [email protected] or call us at 305-659-3147.
  2. Provide your order number, the item(s) you wish to return, and the reason for the return.
  3. Our team will review your request and provide you with detailed instructions on how to proceed, including a return authorization if applicable.
  4. Carefully package the item(s) to be returned, including all original packaging, tags, and proof of purchase.
  5. Ship the item(s) to the address provided by our customer service team. Please note that customers are responsible for return shipping costs unless the item is defective or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

Refund Process

Once we receive your returned item, we will inspect it and notify you that we have received your return. We will then notify you of the approval or rejection of your refund within a few business days after inspection.

  • If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.
  • Please allow 5-10 business days for the refund to appear on your statement. Processing times may vary depending on your bank or payment provider.
  • If you haven’t received a refund yet after the specified period, please check your bank account again, then contact your credit card company or bank. If you’ve done all of this and you still have not received your refund, please contact us at [email protected].

Exchanges

If you need to exchange an item for a different size, color, or a different product, please initiate a return for the original item and then place a new order for the desired item. Exchanges are subject to product availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us immediately upon receipt (within 48 hours) at [email protected] or 305-659-3147. Provide your order number and clear photos of the damage or incorrect item. We will assess the issue and arrange for a replacement or a full refund, and we will cover the return shipping costs for such cases.

Contact Us

For any questions regarding our Refund and Returns Policy, please contact us: